AV
Arno V
1 reviews | Active since Sept 2012
02 Sept 2015, 22:17
Being billed but not a customer for 6+ months
Hi<br> <br> I disconnected my DSTV probably 4-6months ago, All of an sudden I see that my bank account was debited Begin August & begin September with full Premium HD - Extra view amount. This is unacceptable as, my Decoders are not even connected. I connected it now to see what happens, and I not even able to view, Have a E16-4 error. I want to know who gave you permission to reconnect the service and I want my money credited back to me this week still.
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Replies (1)DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 13:55Hello ArnoVermeulen,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Sept 2015, 13:55
Official
Hello ArnoVermeulen,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
