********* behaviour.

My account was paid on the 27th of December 2025 via EFT like every month. Yet this month my services were suspended with error E16-0. I checked on the app and the payment showed on the history. I used the chat function of the DSTV site and started a online chat with a bot named Pearl. I explained the situation to her and after two or three chats she indicated she will hand me over to a computer technician. There will be a refundable fee of R65 that I need to pay. I was fine with that and I was transferred to a service called JustAnswer. I started a chat and explain the whole issue and after 30 min of back and forth, the guy told me to go back to dstv and take it up with them. Afterwards I realized that they debited my account with R520 without me giving consent or even knowing about it. They gave me a monthly membership without me knowing about it. I feel this is very ********* of DSTV to not disclose the entire costs before transferring the customer to a third party of which is foreign company.