BEFORE PAYMENT DATE MY DSTV ALREADY CUT OFF, WAIT SINCE MAY FOR STATEMENT

My payment date is the 21ste of each month. On the 21st when I came home around half past 2 my DSTV was already been deactivated. When I made my payment it was reinstated but now instead of the R874 they want me to pay R958.

And my primary decoder do not have a time or program numbers on the screen so I can not programme to record anything and while watching any program suddenly my dstv goes back to channel 100. If I call them they just say they can not sort out my account and they can not assist with the problem and I must go to Multichoice offices. If my decoder was not cut off I would not have to take time off at work and travel to Multichoice office.

I have requested a statement for the last year to prove that they have double charge me for moving my payment date since May and until today every time I just get the latest statement.