bE1 error

After reporting a bE1 error on my SD PVR I have been told by the call centre that I need to exchange my PVR for an explora, as I have insurance they will exchange my unit for free, thats just great. BUT we recently moved house and had new cables and lnb installed for the PVR, and to enable the explora we need to call an agent to come and install a smart lnb at our cost. My complaint is why must I pay money for another new lnb for the convenience of multichoice. You made the change why should it cost me money to continue using a service I pay for. I was told by the call centre that DSTV are of the opinion that they will give me an explorer free of charge the least I can do is pay for the agent and the lnb. I told her that for the amount of years ive paid insurance on the pvr ive paid the cost of an explora over and over. I dont want an explora we are now losing one view and forced to pay the costs involved for the purchase and installation of the explora. Not happy at all!