be1 error

Been on holiday and unplugged my hd pvr. Getting home and plugging it in again gets a be1 error. Reading all the forums and advice on google tried upgrading the software. Last resort taking it in for them to do the update via usb. Getting to Springs branch they only did exactly what I did not even trying to install the software from a usb or computer. Then they tell me it is broken. How the hell can it break if it was switched off and not in use for a few days. Getting home phoned the call centre exactly the same story I must buy a new one. Why must I replace something if it wasn't in use. Asking the lady from the call centre what I did wrong because I must pay her answer was you did nothing wrong. So if this is not my mistake and she cant explain to me why it is faulty why must I pay?