Be sure to allow sufficient time for calls to DSTV customer care

Be sure you allow sufficient time for any customer care matter you need to communicate with DSTV via the call center. I spent over an hour this AM speaking with a variety of representatives via the call center (when I wasn't put on hold permanently) none of whom could help me update the email address on my account to access my DSTV account online. Seems like massive issue of incompetence or simply not caring. Extremely frustrating experience.