Be on the lookout for a ******* dstv

After 7 emails, 5 live chats, 4 call centre calls, one phone call directly to multichoice, my wifes dstv stream package is stil not reconnected. it is now the 3rd week that we are trying to resolve this matter. And other people in our small town, now have the same problem, an alderly lady had paid the monthly subscription for this month 3 times now , and dstv say they havent received the payment, and cant connect her dstv. it seems they are taking our money, our payment to dstv went off our bank account on 25th of september already. and it is a recuring payment. still no dstv. Please people, if experience the same problem, dont let dstv **** u into making more payments. Seems the money is ending up in a buttomless hole, were no one knows. my next move will be opening a case with (ombitsman) of finance to sort out this mess, and getting back my money from dstv for a service that was never delivered