LH
Liezl H
1 reviews | Active since Dec 2012
29 Mar 2016, 21:45
Be careful when taking the xplora 2yr deal
I have taken Out the xplora premium package for R799 for 2years about a year ago. Since then It has increased to R849. <br> I called a couple of times and tried to sort it but everyone keeps telling me it's a department they can't transfer me to and that's where it ends.<br> I've just seen on my statement that you have taken R878 from my account now. What on earth is happening. This was supposed to be a fixed amount for 2years at R799. Promises of no annual increases. Please look into my account and fix this. It is a breach of contract.
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DStv (MultiChoice)'s replyOfficial
01 Apr 2016, 09:39Hello Simlee14,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
DStv (MultiChoice)'s reply01 Apr 2016, 09:39
Official
Hello Simlee14,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account.
Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the relevant department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth