1 reviews | Active since Mar 2009
BE AWARE OF THESE PEOPLE AND THEIR DEBIT ORDERS
I have been a good customer of Multichoice for over 16 years. I have always paid them through my bank account.<br> <br> However, getting sick and tired of their constant hassling with e-mail messages on my TV to pay up on the 20th etc etc etc. I let them convince me to go on debit order. A huge mistake and very much against my instincts.<br> <br> I agreed & changed to debit order in January of this year. On the 20th they put through the correct debit of R775, so far so good, same with February, then March, now in April instead of R775 they debit my account totally unauthorized with the amount of R2364!!!!!! I didn't even get an apology.<br> <br> Be aware of these guys their accounts dept is in serious crisis and we are paying for it. So it's back to my IT payment on due date so they can't mess with that. <br> <br> NEVER let them control your bank account or have access to it you will regret doing so.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been adjusted and the method of payment changed to cash as requested.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been adjusted and the method of payment changed to cash as requested.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert