LB
Leon B
1 reviews | Active since Aug 2022
19 Aug 2022, 12:38
Be aware!!!!! - DSTV is deduction subscription fees without providing the service
Good day, i upgrade my premium package in July to include Disney Plus. When logging in to Disney Plus it tells me to register. I made contact with DSTV and spoke to a call centre agent by the name of Neliswa Ntuli, she gave me an instruction to send Disney Plus an email to activate my account which i did. Neliswa also promised that she will look into the problem and will assist me to get it sorted. Well a week has gone by and Neliswa is still not responding to my emails. DSTV IS DEDUCTING DISNEY PLUS FEES FROM ACCOUNT AND IS NOT PROVIDING THE SERVICE. they are quick to debit my account at theend of the month but not keeping to there promise to resolve issues.
Helpful (0)
Replies (2)0
Replies (2)LB
Leon B's updateReviewer Update
22 Aug 2022, 10:21 DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
Good day,
This is becoming ridiculous now!
Although my complaint has been resolved regarding Disney Plus, now I am sitting with a problem whereby DSTV will be deduction an additional amount from my account for Disney Plus. When I re-entered the agreement with DSTV the agent at the time confirmed that my new discounted package of R840.00 will include Disney Plus. This morning i received an SMS indicating that R900.00 will be deducted off my account on the 25/08/2022. I called DSTV again and after holding on for over 24 minutes for the call centre agent to resolve my problem, the call was dropped.
ANDILE MEKATULE, why are you deducting and additional amount of my account for Disney Plus although it is part of my package. Once again,
DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
Good day,
This is becoming ridiculous now!
Although my complaint has been resolved regarding Disney Plus, now I am sitting with a problem whereby DSTV will be deduction an additional amount from my account for Disney Plus. When I re-entered the agreement with DSTV the agent at the time confirmed that my new discounted package of R840.00 will include Disney Plus. This morning i received an SMS indicating that R900.00 will be deducted off my account on the 25/08/2022. I called DSTV again and after holding on for over 24 minutes for the call centre agent to resolve my problem, the call was dropped.
ANDILE MEKATULE, why are you deducting and additional amount of my account for Disney Plus although it is part of my package. Once again,
DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
LB
Leon B's update22 Aug 2022, 10:21
Reviewer Update
DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
Good day,
This is becoming ridiculous now!
Although my complaint has been resolved regarding Disney Plus, now I am sitting with a problem whereby DSTV will be deduction an additional amount from my account for Disney Plus. When I re-entered the agreement with DSTV the agent at the time confirmed that my new discounted package of R840.00 will include Disney Plus. This morning i received an SMS indicating that R900.00 will be deducted off my account on the 25/08/2022. I called DSTV again and after holding on for over 24 minutes for the call centre agent to resolve my problem, the call was dropped.
ANDILE MEKATULE, why are you deducting and additional amount of my account for Disney Plus although it is part of my package. Once again,
DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
Good day,
This is becoming ridiculous now!
Although my complaint has been resolved regarding Disney Plus, now I am sitting with a problem whereby DSTV will be deduction an additional amount from my account for Disney Plus. When I re-entered the agreement with DSTV the agent at the time confirmed that my new discounted package of R840.00 will include Disney Plus. This morning i received an SMS indicating that R900.00 will be deducted off my account on the 25/08/2022. I called DSTV again and after holding on for over 24 minutes for the call centre agent to resolve my problem, the call was dropped.
ANDILE MEKATULE, why are you deducting and additional amount of my account for Disney Plus although it is part of my package. Once again,
DSTV IS TAKING MONEY FROM MY ACCOUNT WITHOUT GETTING CONSENT FROM ME.
LB
Leon B's updateReviewer Update
22 Aug 2022, 15:35This is now really becoming joke, it seems like DSTV is using cutting the call as a tactic now to prolong resolving disputes in there favor. i received a call from DSTV at 14H45 regarding my previous complaint regarding deducting additional fees of my account for a service that was part of my package when i upgraded a few month ago. The agent who made contact with me informed me that he is busy reconciling my account and as predicted the call was cut.
He did not even had the decency to call me back. It is now 15H32 and still no feedback regarding my account.
DSTV/MULTICHOICE YOUR SERVICE IS DETERIATING BY THE MINUTE.
I will continue adding to this enquiry on a daily basis until i receive full customer satisfaction.
He did not even had the decency to call me back. It is now 15H32 and still no feedback regarding my account.
DSTV/MULTICHOICE YOUR SERVICE IS DETERIATING BY THE MINUTE.
I will continue adding to this enquiry on a daily basis until i receive full customer satisfaction.
LB
Leon B's update22 Aug 2022, 15:35
Reviewer Update
This is now really becoming joke, it seems like DSTV is using cutting the call as a tactic now to prolong resolving disputes in there favor. i received a call from DSTV at 14H45 regarding my previous complaint regarding deducting additional fees of my account for a service that was part of my package when i upgraded a few month ago. The agent who made contact with me informed me that he is busy reconciling my account and as predicted the call was cut.
He did not even had the decency to call me back. It is now 15H32 and still no feedback regarding my account.
DSTV/MULTICHOICE YOUR SERVICE IS DETERIATING BY THE MINUTE.
I will continue adding to this enquiry on a daily basis until i receive full customer satisfaction.
He did not even had the decency to call me back. It is now 15H32 and still no feedback regarding my account.
DSTV/MULTICHOICE YOUR SERVICE IS DETERIATING BY THE MINUTE.
I will continue adding to this enquiry on a daily basis until i receive full customer satisfaction.