Be aware!!! DSTV Explora Billing

We upgraded from the family package to the R799 premium deal which includes an Explora and fixed subscription fee for 24 months.<br> <br> My family package account was paid in full with a credit on the account.<br> <br> After delivery of my new Explora the Call Centre was unable to pair my two Explora's for more than three weeks resulting in huge frustration and extra cost and phone calls to us. For example replacing my dish because the staff told me the signal was too poor. Eventually I took both decoders to my nearest DSTV branch who paired it.<br> <br> With xtra-view eventually sorted, I saw on my account they did not give me the pro-rata credit on the family package and infact billed me more than double. I signed a debit order, on which they were actually only allowed to deduct R799 per month, but they deducted more than double that amount from my account in one month.<br> <br> I reported this more than once at the Call Centre, who promised they will expedite it to the billing department but with no avail. THINK TWICE before considering the DSTV Explora as an upgrade option!