Battling to get my Money.

DSTV Customer No:***7<br> Call *** - I 43<br> <br> Smart Card *** <br> I switched on my holiday decoder on the 16th of September, we came back on the 24th of September 2015. I cant remember exactly when I phoned and asked for the packaged to be switched of. I think it was around the 5th of October. But then on the end of October & November I was invoiced for the same smart card. According to me I should have only paid until 5 October. I lost the reference no: I made numerous calls in regard to the credit. And requested the money being paid back to me as I will be moving and wont use DSTV for a couple of months. Having credit on my account wont help. I was told it is sorted I will get the money. But nothing happened. <br> <br> Smart card ***.<br> I have asked for this Smart card to be switched of on the 1st of Dec. Apparently it went of and came back on automatically, which apparently was the problem with the other one also. The package was still on when I phoned today, I would not have been able to know this as all my stuff is in storage.<br> <br> So my problem is the credit I had which I wanted paid back was used on packages that was supposed to be switch of.<br> <br> PLZ help me.