Basic ***** on DSTV's side

Paid three times, to see two rugby matches. Saw nothing. Now they come with 40 year information, as my profile. You can't "talk" to someone there, all bots, emails and no cooperation. No-one seems to understand what's going on. They've changed their systems to such a degree that I can pay, but not get in and have completely wrong information. How thisdoes happen