Bank statement required for reconnection! 🚮😭

I have never been so traumatised in my entire life! I had an outstanding payment of 499 for which they sent an sms with a link to make the payment. On the options to make payment I selected VISA, put in my initials and surname, card number and CVV number hoping that this would institute an immediate payment and my services would be automatically reconnected. That did not happen so I called in DStv the next day and gave them a “proof of payment “ which was a screenshot that showed that the transaction was successful, then great the lady assisted me and reconnected on that same day which was 22 Oct. Today I realised that my services were disconnected yet again and this time when I open the link the amount has even increased. I call in and this time around am angry because I don’t have time to call in multiple times, I get through and my call got cut off and unfortunately the lady did not call me back. I called back again and this time obtained the name of the consultant and repeated my story. The consultant Lamla advised that she needed to speak to her Team leader ( Qumisa Kalazani) who later advised that my screenshot is not a proper proof of payment, my question was because you have an option for card payment do you know that you don’t get proof of payment except a screen on the DStv website that confirms that the transaction was successful and unfortunately there was no answer instead I was asked to email my bank statement! My bank statement reaaaalllly???!! On request to speak to the team lead the request was declined and instruction was that I need to send a bank statement. My privacy was compromised, why do you feel you have the right to invade my privacy in that way? For God’s sake I was not asking for credit. I expressed my concerns regarding this and was told I cannot be assisted without my bank statement!!!!!! The consultant further said that if I continued to moan she would drop the call 😭😭As a desperate mom I sent my bank statement because now my kids have to watch TV but in my hear of hearts I feel my privacy rights have been violated for something that DStv should prevent! If you allow for card payments the system should allocate the amount as there is no proof of payment other than a screen that shows the transaction was successful! This was by far the worst customer service I have ever received 😭😭😭😭😭😭🚮