Balance payable next month way too much

Good Day,

Ive got the price lock plan which was installed on the 3rd October. I am on the 549 plan. I already paid for October and are only supposed to pay for the difference as was explained to me by the consultant. Today I phone out of worry as I always have a problem with my account and now the consultant says that I have to pay 991.87 this month. Only giving reason being for insurance. Ai Insurance for the 2 explora's is only R70 per month. Im sorry that I have to use this site to raise my problems but after a struggle of 9 months with my account this was the only platform where someone was able to understand and sort out my issue. I really hope you will do so again this time. I cant afford that ammount in any case.

I also have the issue with the consultant when selling the price lock plan to me said that the installer will phone to arrange date and time for installment. The decoder was deliver by a courier at my home and when I phoned DSTV they said that I must phone the installer to come install the decoder. How unprofessional to lie to your customers.

I really hope to hear from you soon I can not afford 991.87