Bad/Poor Call Center Service .......

I have two accounts under my name and I specifically told the Agent that was assisting with the PriceLock to put it on one decoder not two of term .....so I got debited for two decoders due to their agents negligence by not notifying their accounts Department that only one Decoder should be debited and I got debited more than the Price for both Decoders...I called Multichoice on Thursdays the 25.07.2019 at 18:00pm and they advised that they have escalated the matter and i will be contacted within 24hrs its been 3 days now nobody has called me......when I called them back on Saturday the 27.07.2019 they told me that they were offline and when I asked for an email for their complaints Department I was told that the is no email address and when I asked for their numbers they gave me a Hotels number and a number that doesn't exist