Bad/Poor Call Center Service

Bought an Explora 3 Wednesday, connected it this morning and phoned call center to activate decoder on my account. I asked the agent to remove my 1132 decoder and make the Explora the primary and leave my 4u decoder(current primary) as extraview but he was unable to do so as there was an issue with the system so she asked if I could call back later.

I then proceeded to add the Explora myself by using the DSTV website. When I phoned and asked the agent to activate the Explora keep the 4u and remove the 1132, he asked to leave the decoder on and hopefully within 30 - 40 mins it will be active. When I went to the room where 4u decoder was/should still be active it showed that all the channels were blocked as it was not part of my package.

I then called again and was informed that there are no active packages on my subscription and due to the system, that was giving issues I must call back again.

So, after almost 30 mins of being on the phone with the call center I currently have no DSTV wasted my airtime and I will probably get another agent that will ask to call back in half an hour.

But when the debit order goes off, they never have issues on their side!!!!!!!!!