BADLY EDUCATED AGENTS

In December of 2017 i requested a upgrade on my account. The upgrade didnt take place.

I called in again round about 27th December and instantly upgraded. The debit orde went off by weird amount and i couldn t understand why. However i left it as i thought surely if there was an amount due i would've been called. On the 31st March 2018 at around midnight or so. My DSTV has reduced channels I call in the next morning to be told that the " Holiday promotion" i was on has come to and end. Thank you i wasnt informed i was on a promotion. So, i asked for the upgrade to take place again and the debit order for the price to go off for the end of the month as the previous upgrade happened. The agent goes on to tell me the difference and I am cool with that. Two weeks later one Sunday morning 22nd April i wake up to disconnected service due to non payment in the difference the month. Confused as i recall all other upgrades i have done just simply goes off the next debit order. None the less i request the immediate amount to reactivate my account the agent says 92.10. I go an immediately pay the amount, services wasnt connected. I call in the agent ask am i downgrading again so in the **** time of the month this happens i say yes. She activates service and done call ends. On 30th of the month again wake up to disconnected services. Apparently the 92.10 only covered me till 29th. My Debit order goes off 02nd of each month so again i advise them of the miscommunication. They reconnect the service as the debit order is pending on there side and the debit order will go off for the full amount. R171.00

On my bank account the debit order goes off R121.40. and wake up the next morning to disconnected services. Call in and the reason is cause the full amount didnt go off. R50 reconnection wasnt paid....which is DSTV fault cause they never requested the amount from my bank account. So i had to pay disconnection for not paying the disconnection fee.

ARE YOU GUYS THAT MESSED UP? OR BRAIN DEAD?