Baddest service ever!!!!!!

I don't have a contract date. Just because i used to pay them on the 25th now they have decided to cut my services in wanting to get extra R50 for reconnection fee.I find myself every month fighting with DSTV multichoice to reconnect me as we don't have a debit order agreement... This is real bad!!!! I like doing things by the book but if doing the right thing is going to cost me..then dstv can just cancel me all together..