JB
Jaco B
1 reviews | Active since Feb 2014
05 Dec 2019, 08:58
Bad - Worst - DSTV
Worst company I have ever dealt with. Staff *********** to assist on phone. Logged three complaint, without any results. Want to cancel subscription. Think it is time for Carte Blanche to investigate.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 10:08 Dear Jaco B,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2019, 10:08
Official
Dear Jaco B,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 15:48Dear Jaco B,
As per our telephonic conversation:
We apologise for the mishap that has occurred on the account that led to the deduction of R1851.07. This mishap was a result of the activation of the Holiday Home decoder on the 28.11.2019. However, the decoder has been loaded correctly as a Holiday Home.
Our records also indicate the account has been escalated for a refund of the credit on the account.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
As per our telephonic conversation:
We apologise for the mishap that has occurred on the account that led to the deduction of R1851.07. This mishap was a result of the activation of the Holiday Home decoder on the 28.11.2019. However, the decoder has been loaded correctly as a Holiday Home.
Our records also indicate the account has been escalated for a refund of the credit on the account.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
DStv (MultiChoice)'s reply06 Dec 2019, 15:48
Official
Dear Jaco B,
As per our telephonic conversation:
We apologise for the mishap that has occurred on the account that led to the deduction of R1851.07. This mishap was a result of the activation of the Holiday Home decoder on the 28.11.2019. However, the decoder has been loaded correctly as a Holiday Home.
Our records also indicate the account has been escalated for a refund of the credit on the account.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
As per our telephonic conversation:
We apologise for the mishap that has occurred on the account that led to the deduction of R1851.07. This mishap was a result of the activation of the Holiday Home decoder on the 28.11.2019. However, the decoder has been loaded correctly as a Holiday Home.
Our records also indicate the account has been escalated for a refund of the credit on the account.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.