Bad utmost disgusting service from dstv

I am a dstv subscriber , I paid my dstv on Saturday of R860 , I call spoke to Tammy who assured me that my service is reconnected , call my kids at home that said yes that was just after 12 , not even 5 minutes later is was disconnected again, I got home and call Dstv spoke to Pumi who advise that there is a error on there side she will escalate the issue to business desk, at just after 3pm called again and the problem was not resolve yet , again the same thing was said to me, I then called again after 5 spoke to a supervisor who said the same to me that the problem has been escalated , I then requested to be called back no call, My service was then working with on a compact package and I am paying for a premier package, at after 7pm I had to call again because my issue was still not resolved spoke to a gentle was said that he will follow up and call me back , he is the only one who called me back and advise that they are working on my error, I am disgusted with the bad service it is utmost disgusting you pay for a full package then after a complain and how many calls you only get connected to half a package , bad poor service.