BAD TREATMENT BY MULTICHOICE DSTV

I have two DSTV. One on have been on access. The other one was on Compact but decided to downgrade due to financial situations. To my suprise when i call at multichoice they told me that im owing R352 and then i asked for an explanation of what is the R352 for whereas DSTV is prepaid. They told me its to open my Dstv Number 2 and i said how can Access who is R105 plus re-connection fees of R50 amounts to R352.

Then they said R82 is for upgarding from Compact to Compact, how can a person upgrade to the same level? I think when i was downgrading they made internal mistake. They also said that R90 is for the following months on DSTV no 2, then the lady told me to pay R138 then they will open for me. I paid R180 to also accommodate re-connection fee. when i call again to open as i have paid, they told me that i still need to pay R152, when i ask for what, they failed to explain to to me and they just told me to pay the amount. The other gentleman i spoke with at their service center told me me that the request to reverse R82 for the upgrading that i didn't ask for will take one week and their system doesn't allow them to open my DSTV BEFORE THEY SORT OUT THEIR INTERNAL ERROR.

I'm still waiting for them.

MY QUESTION IS STILL THERE IS DSTV NOT PREPAID? IF THEY FEEL I OWE THEM I NEED EXPLANATION, FOR WHAT? I'M TIRED OF GETTING DIFFERENT STATEMENTS FROM THEIR CLIENT SERVICE CENTRE.