EB
Ewan B
1 reviews | Active since Nov 2009
05 Oct 2024, 19:13
Bad to worse service
Telephone support is not what it used to be. Used to be informed agents, now it feels I am speaking to someone who doesn’t know how dstv works. Really frustrating. The new MyDSTV app is very bad, I have more than 1 decoder on my account and I can’t rename it anymore, how must I know which decoder is which? Bring back the old app. I feel I want to cancel all my prescriptions.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Oct 2024, 20:03Hi Ewan,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Oct 2024, 20:03
Official
Hi Ewan,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
EB
Ewan B's updateReviewer Update
06 Oct 2024, 17:46The new MyDSTV App is really bad and unfriendly to use.
I have 5 packages and on the previous MyDSTV app I could name them, on the new App you can’t and you can’t even see the serial numbers, only smartcard numbers. On the decoder it only shows serial numbers. Really a big frustration. Hope the people who designed the new features go and fix their mess
I have 5 packages and on the previous MyDSTV app I could name them, on the new App you can’t and you can’t even see the serial numbers, only smartcard numbers. On the decoder it only shows serial numbers. Really a big frustration. Hope the people who designed the new features go and fix their mess
EB
Ewan B's update06 Oct 2024, 17:46
Reviewer Update
The new MyDSTV App is really bad and unfriendly to use.
I have 5 packages and on the previous MyDSTV app I could name them, on the new App you can’t and you can’t even see the serial numbers, only smartcard numbers. On the decoder it only shows serial numbers. Really a big frustration. Hope the people who designed the new features go and fix their mess
I have 5 packages and on the previous MyDSTV app I could name them, on the new App you can’t and you can’t even see the serial numbers, only smartcard numbers. On the decoder it only shows serial numbers. Really a big frustration. Hope the people who designed the new features go and fix their mess