Bad to worse!!

Still waiting on someone to contact me re the shocking customer service I have experienced! No one on Twitter is responding, I get an automated response here. My decoder is resetting back to dish 100, my brother had to visit Randburg twice as his decoder was faulty, they gave him another faulty decoder! That’s two visits to Multichoice! My decoder is jumping forward when I rewind live tv! The fact that the decoder is resetting back to 100 is impacting my recordings! THE SAME THING is happening with our other decoders! R 1118 is the agreed debit order for the contract I was offered with Disney plus, now I see the debit order is R 1153?? No one is responding! No one cares! I do not want to have to visit a Mulitichoice center as I might loose my mind! This is a luxury service and at over R 1000 a month I expect nothing but the BEST CUSTOMER CARE/SERVICE! You guys need to UP YOUR GAME! We have been customers from the Mnet decoder days!! So that’s a long time. This absolute disregard for customer service is appalling!