RA
Robin A
1 reviews | Active since Jul 2015
08 Jul 2015, 17:16
Bad tennis coverage
We pay almost R1000 for DSTV and yet Supersport shows the same match on both Wimbledon feeds, why do you have two feeds???? Federer match was suspended at 6-5 in the second set, supersport does not show a single point further!!! They a banner to say therre is a rain delay, yet they were playing and when the match ended they have the nerve to say coming next live Federer vs Simon. <br> <br> Tennis coverage at supersport is pathetic!!! <br> <br> They show live coverage of netball and hockey that nobody cares about, but its to much to ask of them to cover tennis correctly.
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DStv (MultiChoice)'s replyOfficial
10 Jul 2015, 14:46Hello rffederer23,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We escalated your concerns to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We escalated your concerns to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply10 Jul 2015, 14:46
Official
Hello rffederer23,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We escalated your concerns to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We escalated your concerns to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert