Bad telephonic service
<p>DSTV support centre Randburg has the most disgusting consultants I have ever held a conversation with.Gugulethu call centre agent in particular has no phone etiquette.Overall I am disgusted that a call centre of this nature has no facility to pre- warn their consultants of errors occurring on their network.Its all delayed as you as a customer calls in about an error and thereafter the consultant tells you they have a technical problem.<br />As a premium subscriber I find this absolutely disgusting.</p> <p>DSTV improve your service.Its now 45min and we still don't have a channel to watch.Its over 10min and Prudence the evening supervisor of Randburg has not called me back to tell me when the channels will be active.<br />Disgusted<br />Gerald Meyer</p>
Dear Gerald Meyer
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Gerald Meyer
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Gerald
We could not get hold of you today and discuss your query telephonically.
Please note that the technical issue with the missing channels has been resolved. As we’re committed to assisting you, kindly advise if the issue is still persistent.
We hope you will accept our deepest apology for the poor customer experience received. Your feedback is important to us which has been referred to Gugulethu and her superiors.
We are here to assist you, please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Gerald
We could not get hold of you today and discuss your query telephonically.
Please note that the technical issue with the missing channels has been resolved. As we’re committed to assisting you, kindly advise if the issue is still persistent.
We hope you will accept our deepest apology for the poor customer experience received. Your feedback is important to us which has been referred to Gugulethu and her superiors.
We are here to assist you, please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
