Bad systems and then blames customer

I looked everywhere for where to stream or watch the IPL and eventually was forced to get DSTV again, a very sad decision but I had no choice.

I then went onto the self service portal on Thursday the 17th of September and tried to re-active the only decoder I have and confirmed my sim card number before I clicked on the reconnect button. I then lost connect, Google Chrome told me on top to retry for a live version and if I clicked anywhere else it told me Account not found.

Not surprised, I then left it until today, logged onto the self service portal again and saw I had R 1,023.46 to pay. I then downloaded the only statement and it showed an arrears of R200 odd rand (cannot get a statement anymore) and assumed this will then be for a full month, plus the arrears and the access fee. I then made payment and immediately saw that it wanted me to pay R1,826 on the 2nd of October again.

I immediately queried this with their online help and they stated I activated 2 x premium subscriptions and an easyview subscription on the 17th of September. Now as someone that has been in IT for 22 years and being a web developer for most of that, I can tell you I did not activate any decoders I do not have anymore. Also, why would I activate 2 premium subscriptions and an easyview subscription, does not even make sense?

So when I asked them to rectify it, they told me I activated it and they can only disconnect it on the 2nd of October which basically means due to their bad systems and system errors, I now paid for 2 weeks of a service I cannot use. I do not have those decoders and they have not been active for more than 10 years???

So to summarise, your systems are bad (take it from someone with 22 years of development experience working for the biggest corporations in South Africa) and somehow automatically activated all decoders I had on my account without my knowledge and then you expect me to pay for your system errors.

What is even more upsetting, because of your monopoly in this country we have nowhere else to go. You can ***** people's money and get away with it and we just have to accept it because you know I have nowhere else to go to watch the IPL.