Bad system can't even pick up a successful debit order fix that nonsensical system of yours

Dear DSTV Customer Service,

I'm writing to express my extreme dissatisfaction with the service I've received from your company. Recently, an amount of R399 was debited from my father's account, who is a loyal customer and 77 years old. However, when we contacted your team, we were informed that the payment wasn't received, despite my father receiving an SMS confirmation of the successful transaction.

To make matters worse, we're now being told that he owes a reconnection fee of R50. This is unacceptable, especially considering this isn't the first time we've experienced issues with your service.

I'm appalled by the lack of attention to detail and care for your customers. It's unfair to treat people this way, and I fear that if you don't improve your service, you'll lose many valued customers like us.

I urge you to investigate this matter, rectify the error, and ensure that my father's account is updated accordingly. I expect a prompt response and resolution to this issue.

Sincerely, Murendeni Munyai ***