HS
Heidi S
1 reviews | Active since Nov 2011
12 Jun 2017, 20:44
Bad Support Services
<p>Got our new DSTV explorer in Oct last year with 2 additional decoders to view 3 channels. Well..... that was most definately a bad choice. We constantly need to phone the call centre to reactivate the additional 2 decoders - for some reason it just stops working!!! What am I paying for??? I have spent so much money on phoning the call centre and holding on, it's not even funny anymore. Was so embarresed on Saturday having guests over to watch the rugby on one of the the additional channels in our braai area, and gues what..... it did not wor****! Contacted the call centre as usual, they fixed it after 45 minutes on the phone with them, only to do exactly the same later that day. It just stops working!!!! We decided not to phone the call centre again.... cannot afford to be on the phone for 45 min when you are missing he game and having guests over. Can someone pls call me so that I can understand the problem or decide to just cancell my DSTV services if you cannot accomodate me.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
13 Jun 2017, 08:18Dear Heidi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply13 Jun 2017, 08:18
Official
Dear Heidi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Jun 2017, 10:45Good day Heidi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalating your concerns to Technical department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Jun 2017, 10:45
Official
Good day Heidi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalating your concerns to Technical department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
HS
Heidi S's updateReviewer Update
13 Jun 2017, 11:35Thank you Rupert for your response. Pls treat this matter as urgent.
HS
Heidi S's update13 Jun 2017, 11:35
Reviewer Update
Thank you Rupert for your response. Pls treat this matter as urgent.
HS
Heidi S's updateReviewer Update
15 Jun 2017, 16:03Hi Rupert
I have not heard from you in 2 days. I will just log a new complaint on Hello Peter for the same issue until I get resolution.
HS
Heidi S's update15 Jun 2017, 16:03
Reviewer Update
Hi Rupert
I have not heard from you in 2 days. I will just log a new complaint on Hello Peter for the same issue until I get resolution.