Bad, stinking Dstv service

Hi

My name is Trevor and would like to report the terrible service I have been receiving from Dstv Acc. ref ********** 9. We pay for this service monthly but this month alone my account has been switched off more than 4 times.

On the 5th of Jan 2018, I called and spoke to Nosipho and asked why my account has been switched off. The explanation didn't make sense and I requested this to be escalated to Team Manager, Manqoba Masango came onto the call and advise that there has been a request put through on the self service platform to cancel the account, like REALLY NOW???? *** is this? Doesn’t the account holder sent communication prior to the service being switched off regardless whether they have requested it or not. My service were reinstated and I had a credit balance of R520 at the end of this call.

It’s happened again the 13th Feb and I called and spoke to Team Manager Martha Khumalo and she advised it’s because the account is overdue. I request a full payment report as to why is my account overdue when I had a credit balance on the 5th Jan and a payment was made at the end of January of R450. This call was escalated and she reinstated the service. She advised this will be escalated the accounts department resolve and I sent them a mail which they responded to 10 working days later requesting proof of payment. She assured this should have happen she can see the payment attached to my account.

On the 18th Feb again the account was disconnected, spoke to Team Manager Xolani and he advised this will be escalated to the account again with the ref ********** to resolved. I have requested a full report with all the payments since November so this matter can be put to bed. The date today is that 23rd Feb and I have no feedback on this matter and my account has been switched off again.

Please provide me with a reference number as this escalation as this needs to be sent to the highest broadcasting office in the country as we are being ********** but still paying for this pathetic, stinking service we paying for.

I will await your response.

Regards,