Bad Signal and Issues with connection

<p>I recently took out the contract with Multichoice for the DSTV Explora on the Price Lock Plan (R899-00) and had the installation done.</p> <p>Roughly month and a half our connection started giving severe problems (image freezing or jumping, audio disruptions, recordings failing for no apparent reason or just recording a few minutes of a show, Catch Up not loading new episodes of series, reminders not responding properly, and a lot more).</p> <p>I spoke to customer care on Twitter (my handle @ferrarisnyman you can pull up the conversations) and they referred me to my DSTV Agency. The agents formatted the decoder and loaded new software. For a day it worked fine but we had to return two days later with the same issues only with more severity. They checked it again and went through the steps, we came back home and we still have the same persisting issues. We had two different installers check our installation, connection, etc. and they cannot find anything wrong with it. We also enquired with our neighbours and they have the same issues.</p> <p>I understand that I am under contract for 24 months and I respect that, I would not like to default on my repayments as it will affect my Credit Record negatively. But I cannot accept that I need to pay for a premium service that does not get delivered to me.</p> <p>I am sick and tired of DSTV sending us around in circles with no one that can help us with a solution to this issue.</p> <p>Smart Card Number: ******XX</p> <p>I.D. Number: *********XX</p>