Bad Signal and Bad agent service.

im not happy with DSTV signal and service. when it is raining we cannot get a signal or the picture is blurred. sometimes when its not even raining we will loose the signal and it will be off for days on end. apparently we have to upgrade to the explorer which is out of my budget. why should we pay every month full service fees with such bad signal. i want my monies refunded for the days of not receiving signal. the agents nontumelo magida ( not even sure if its her correct name) was very unprofessional and wanted to argue with me when i requested a manager to call me. Ive always have had good service in the past but todays agent was not the normal dstv agent that caring and professional. She kept on talking over me and told me they cannot call out. Which I already knew and said they can call me even on Tuesday. But she insisted that they cannot call out. Lauren Kamineth ***