GvdM
Gerhard van der Merwe
1 reviews | Active since Dec 2015
04 Apr 2016, 14:26
Bad signal
We app**** for the advertised Explorer upgrade option. It was installed, with a new dish ect. The signal is very poor and the quality sometimes drop to zero. At first I reported it to the installer but he said I have to report it to Multichoice, which I did 17 March. The signal is so bad you can not record any shows, or watch the shows.<br> I received an email that a call has been logged, after that a person from the office phoned me and said he would escalate it to the technical people. I reported the fault about 5 times, speak to people from Multichoice,<br> but up till now nothing was done, but the monthly payment was deducted.
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DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 16:53Hello gerhardvdm1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated to the field service team who will contact you as soon as possible. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated to the field service team who will contact you as soon as possible. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
DStv (MultiChoice)'s reply06 Apr 2016, 16:53
Official
Hello gerhardvdm1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated to the field service team who will contact you as soon as possible. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated to the field service team who will contact you as soon as possible. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,