Bad Servise

i have logged a call 3 weeks ago and asked why Channel161 after they did an upgrade. I was assisted by a lady by the named of Palesa and she tried everything in her power to assist but the problem was not resolved ,she escalated the matter to a Supervisor being Boitumelo, who did not contact me and i had to call again two days later and asked to directly speak to Boitumelo who then said he would assist me when i am at home in front of my decoder, he called on Saturday at 11am and could not resolve the problem and said they will get an installer to come and check what the problem is and this must be done when we are available so we said we will call and let them know when we will have someone home for the installer to come by,on Friday the 14th AUGUST our decoder wasn't working and i called them on saturday to only find out that they had disconnected me saying that my account hasnt been paid whiles my account was paid on the 31July. when they reconnected the decorder all HDchannels were not working and Channel 161 was now playing. last night channel 161 was not playing anymore and the HDChannels are playing now they want a payment for an installer to come but they did the upgrade.