Bad servicr

We have a package with multi cjoice that includes showmax.. Now the issue is that showmax can only be watched on cellphones since I dont ha e a new explorer that allows me to watch it on the smart TV. I have called more 4 times ecplaining that for the past 3/4months I cant access showmax on my cellphone and the consultants tried to help to no success and tbe last one promised that tbey are escalating the matter and we will be called so that the matter can be resolved. We are now on the second week from tje time I called to date and instead multichoice is calling to offer us new deals but the query is not solved. Pls help because nobody seems to know what ro do or how to help us and in the mean time we are paying for nothing. My name Rosina Mukwebu/Thwala Contact number :***