BAD SERVICES WITHOUT RECOVERY

I am so frustrated with dstv after months of complaining about their services on my end, i called again last week friday to cancel the whole package i was promised they will look into the matter they will call me back before the end of the day, till today no contact was made.. can they just cancel everything and refund me immediately. This is the third time complaining on this platform.

*DECORDER CHANGED FROM EXPLORA TO ULTRA *ROOTER DELIVERED WITHOUT SIM *SECOND ROOTER DELIVERED BUT SIMCARD NOT REGISTERED *DSTV CONTACTED NUMEROUS TIMES VIA PHONECALLS AND EMAIL ADDRESS E.G *** AND *** TOGETHER WITH IME NUMBER AND SERIAL NUMBER.