BH
Bruce H

1 reviews | Active since Jul 2018

30 Jul 2018, 10:24

BAD SERVICES WITH DSTV

Good Morning, This is not a new thing happening. I am totally fed up with dstv. My family bought dstv in march 2018. For 2 months, we get returned payment messages, we contact dstv and to find out that they had the wrong information. we give the right banking details. (They had FNB, we are Standard bank, they even had the wrong account number.) so we wait for the money to go off, only to receive another return message. I call them again to find out that they never changed the details, it was still FNB. so i again had it changed. paid the arears at checkers.

Now We have a new problem they switch our dstv off every 15 days, i have called them 6 times in the last 2 months. I am tired of their bad services.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2018, 14:10
Official

Dear Bruce Hagan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2018, 16:47
Official

Good day Bruce

Thank you for taking my call today.

As discussed, you have been assisted and the service is now reconnected.

The debit order facility is active and the payment reflects in your DStv account.

We're here for you, feel free to contact us on *** if you require any further assistance.

Kind regards

Dinah

Best regards,