BAD SERVICES REF NUMBER:***

<p>On the 1st of July 2016 my husband went to pick n pay and pay bill payment for a DSTV and the cashier made a mistake and paid it to the wrong account , but the manager at pick n pay called multichoice and spoke to Sifiso twala about the wrong payment,and Sifiso requested the proof of payment and they send it to sifiso but on the following week our dstv went off and we called multi choice they were sending us all over until they assisted us. again on the 16/07/2016)when we wake up the dstv was off again and we called multichoice and spoke to Nomthandazo Maletane who was not friendly at all after when we have use more than R40 airtime she said I will only open it for 24hrs, same day i wrote and email to muiltichoice and i attached the proof of payment and i recevie the respond from them with the Enquiry Reference Number: ********** saying that "Kindly note that we have escalated the proof of payment to our Finance department for allocation." and they promise us that "Kindly note that we have escalated the proof of payment to our Finance department for allocation." i then contacted multichoice they said that the matter is resolved, but today my husband got an sms saying that he owe R800 including last month and they disconnected the channel now im surprise cause they said the matter is resolved. today we want to pay for August but we cant pay for July cause we already paid and they have the proof of payment with them.</p> <p> </p>