Bad services n dishonest

Hello I'm writing this message for the 2nd time and nothing has happened, i called the lady Thabisile made me to hold for 25min while she's fetching her manager, the next thing she drops the call, my channels have been disconnected, and dstv they haven't fix the mess they did, they promise to call me back on Monday today is Friday nothing is happening, so they must tell me what to do or should i take the mattet to consumer protection act.