Bad services from Multichoice

<p>My name is GR MADISHA. On the 22 April 2016 I over paid my account by mistake. I asked them to refund or reverse the money back to my account R2800. I contacted them and spoke to Thabisile Mabaso she ask for the proof of payment it was send to her after 2 days she asked for my ID copy and bank statement. I phoned them again asking if they did received my documents spoke to Abongile she also asked for my documents email was forwarded to her and she confirmed that she received my documents. I did follow ups again after 2 days spoke to consultant and ask for team leader Miriam Heyes she also asked for the same email that was send & I forwarded the email to her ID copy & bank statement. After 3 days I called again spoke to Phiwe he also asked for the same email again and advised me that they will refund me within 24 to 48 hours. Up tilll to day I have not get the money back is now a month.what is frustrating me is that when you phone there call centre you will be on the phone for 20 to 30 minutes & if you don't paid them the close the service and will ask for connection fee.I want them to pay the interest of the money the owning me. A frustrated costumer..</p>