Bad services & disinformation given
I am not happy as I have called on the 2/10/20 requested a billing date to be changed, Have the agent I spoke to advised the date has been changed to the 15/10/20 & the pro-rate will need to be paid on the 15th with the my normal amount which would be R600.57 & requested a email as confirmation from that idiot but no Email.. However the services have been cut off today .
How do u cut off the services while have been toold they wont be cut off.
I therefore called the services center spoke to Nontlatla from Durban who advised the service are cut off , as the prorate was not paid .. So much disinformation given to me.. Now I have to pay a reconnection fee, that I ddnt ask for , as I called trying to change a simple billing date .. Then was placed on hold for more then 10 mins & told they will listen to the then get back to me..
What a ****ty services it is , My services are down & the is no notes left on the account of my previous call which I have made to request this changes to be done on this account..
Am not happy @ all abt this service I have recieved
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Oct 2020, 10:30Hi Bandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Oct 2020, 10:30
Official
Hi Bandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Oct 2020, 23:46Hi Bandla,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that when you change the payment a payment need to be made within 48 hours.
We have activated the account on DStv Compact package package. The amount of R 201.57
is due immediately to allow viewing from 09-10-2020 to 14-10-2020. Then on the R399.00 will be due on the 15.10.2020.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that when you change the payment a payment need to be made within 48 hours.
We have activated the account on DStv Compact package package. The amount of R 201.57
is due immediately to allow viewing from 09-10-2020 to 14-10-2020. Then on the R399.00 will be due on the 15.10.2020.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Oct 2020, 23:46
Official
Hi Bandla,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that when you change the payment a payment need to be made within 48 hours.
We have activated the account on DStv Compact package package. The amount of R 201.57
is due immediately to allow viewing from 09-10-2020 to 14-10-2020. Then on the R399.00 will be due on the 15.10.2020.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that when you change the payment a payment need to be made within 48 hours.
We have activated the account on DStv Compact package package. The amount of R 201.57
is due immediately to allow viewing from 09-10-2020 to 14-10-2020. Then on the R399.00 will be due on the 15.10.2020.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
12 Oct 2020, 08:53Good day .
Thank you for responding to this complaint , as I have been still waiting on the call which was promised to me on Friday .
however thank you for handling the complaint,
therefor I wont be able to pay this amount in full till the 15th, as I had asked the agent I spoke to on the 02-10-2020 will I need to pay the pro-rate now & was advised to pay on the 15th,
however I will settle the full amount as was informed on the 15th .
also thank you for the information which has been given & explain in detail & having the re connection fee, taken off N my services working again .
Thank you for responding to this complaint , as I have been still waiting on the call which was promised to me on Friday .
however thank you for handling the complaint,
therefor I wont be able to pay this amount in full till the 15th, as I had asked the agent I spoke to on the 02-10-2020 will I need to pay the pro-rate now & was advised to pay on the 15th,
however I will settle the full amount as was informed on the 15th .
also thank you for the information which has been given & explain in detail & having the re connection fee, taken off N my services working again .
's update12 Oct 2020, 08:53
Reviewer Update
Good day .
Thank you for responding to this complaint , as I have been still waiting on the call which was promised to me on Friday .
however thank you for handling the complaint,
therefor I wont be able to pay this amount in full till the 15th, as I had asked the agent I spoke to on the 02-10-2020 will I need to pay the pro-rate now & was advised to pay on the 15th,
however I will settle the full amount as was informed on the 15th .
also thank you for the information which has been given & explain in detail & having the re connection fee, taken off N my services working again .
Thank you for responding to this complaint , as I have been still waiting on the call which was promised to me on Friday .
however thank you for handling the complaint,
therefor I wont be able to pay this amount in full till the 15th, as I had asked the agent I spoke to on the 02-10-2020 will I need to pay the pro-rate now & was advised to pay on the 15th,
however I will settle the full amount as was informed on the 15th .
also thank you for the information which has been given & explain in detail & having the re connection fee, taken off N my services working again .