Bad Services

I have an DSTV account && I won a free Premuim package on the DSTV rewards app, it states that my period of claiming my reward is between the 15th Dec 2021 & 15th Jan 2022. I asked DSTV how does it work & they explained on Messanger that if I make my payment on the 10.01.2022 I will recieve my FREE Premium Package, okey I send them an message on messanger asking since I paid & they said my package will be taking place on the 10.01.2022 why is not showing the full package , yet they said no it will take place on that date they did schedule it on there system the 10th came nothing happend so I asked them again & they said no it will take place 10.02.2022 then I asked NO you said in Dec 2021 it will take place 10.01.2022 & in Jan I asked again then you said 10.01.2022 but when I asked again you said 10.02.2022 which I find it unfair & I also said I will report them , whoever rep**** on measanger said, I must look within 24hrs then it will take place once again I waited for the 24hrs nothing happened & I asked again same story 10.02.2022., SO my question is why are people winning prizes on the DSTV app & then DSTV cant keep there end of the deal?. I felt that DSTV is schamming me & taking me for a fool. I also feel that they don't know how to deal with there clients. I'm truly disappointed in DSTV.