Bad services and very unprofessional

Dstv is really failing its Customers

1.Someone access our account and changed pay date to 29th of the month where as our payment date is on the 7th each month so I told them to changed it as we have never requested that date and today I'm told that I'm being charged for it now need to pay pro_rata

2.Went to Maponya mall today and no one was helpful in terms of my issues as we keep being disconnected because of outstanding amounts we don't know about

3.Someone again added Disney + without our knowledge or communication

4. I call in , do live chat on whatsapp and go to the store everyone tells me a different story so I'm just wondering if dstv hires people and not train them

May I be urgently assisted before my payment date as there's no way IL pay additional amounts as someone who is employed at dstv keeps fiddling with my account