Bad services

Dstv has been giving us problems with disconnecting the viewing service every 5 to 10 days. When we call they say its because of non-payment, but once the agent looks into the account it says we have reversed the money which was paid via EFT which is impossible. We have called the Dstv call center and talked with different agents without help. We even visited the walk in centre at menlyn waterglen shopping centre on the 30 July 2020. They also promised to escalate this issue. The escalation number that was given to us on the 20 July 2020 is #inc-14663.