Bad services

On Saturday the tried debit R549 on which im in the contract of 24 months where i Paid R399 for compact and i didn't have that R549 on my account. Okay on Monday I made a call becauss i find out that access package was active and i didn't activated it. they promise that they will fix it within 24 hrs. Today i called because them they disconnected so they want me to pay R623,33 to reconnect but why i should pay that amount while on Monday I made a called with the issue. I will never ever recommunded anyone to this and i'm definintly so that one of the staff member did activated this access for herself under my name. I'm so damn ****ed this this months and better i cancelled this and get my kids wi-fi once