BAD SERVICES

I paid my dstv on the 07/10/2020 where i put a wrong ref no. my account ref is ***5 instead of 9 i put 6,i called to notify multichoice which they said i must forward the proof of payment ,it was comfirmed that it was received on the 05/10/2020. since then my account has been disconnected 5 times even thou they received proof that it was paid,problem is that the consultants are not equipped well enough to deal with customers, this is the bad service i received so far,no wonder people are joining Netflix because DSTV cant maintain their customers. im not impressed because i spent about R500 of airtime to phone every time and to be put on hold before the can attend you call. today is disconnected again,payment is still not located on my account,Nosipho she trying to speak to the manager,as always the manager cant find the payment on the system..Who must we get help from if even the manager cant fix customer queries. shes telling me about 24hours i cant wait that long