bad services

I wanted to pay my mother's dstv account since she was not viewing,I then called the call centre I spoke to a Consultant named Kgathatso who asked me questions regarding the account,I explained to her that it's not my account, I gave her my mother's details and everything. I explained to her I only want the reference to go make the payment unfortunately for me she gave an incorrect ref ***2 which belonged to Mr zondo she told me to make a payment of R754.94 which I did pay, I later called to confirm the payment for my mother's account but i was told that I was given an incorrect reference.The correct reference was ***4 which belonged to Rj Mothwa my mother, I then spoke with Nosipho dlamini we made an arrangement that i'll take the R200 and something package and the rest of the money will be transferred back into my account, nosipho requested me email her proof of payment,bank statement and my id copy which I did ,now I made a payment on the 02/02/2015 ,I then emailed the requested documents on the 03/02/2015. So how long must my family suffer while we wait for them to decide to pay me back my money, must I suffer with transport money while decide to pay back the money back