EB
Etheresia B
1 reviews | Active since Dec 2017
15 Dec 2017, 12:44
Bad services
I would like to take this moment to tell the whole of South Africa of the bad service Multichoise has Gaven me and have stole money from me. Let me start.... In March or April my service was disconeted i called them using over R400 in airtime and I was promise call back from all the agent I spoke to and not one had the decency to call me back. Im so upset and I hate multichoice. I called again and was told to pay amount over R5000 to R6000 to reconnection, and I still had to wait 10days after paying that amount of money....I once again had the same problem with them and was told to pay R7000. I have a explora contact for over 2years I it was for only 24months, but the way they are so ****en ***** I'm still paying and its long time over due. Multichoice I want the everyone to know how much hate u guys......I'm been keep on saying about a payment pla option I was on. These fool from multichoice needs to close the doors cause ur services are **** up no better word. And the funny part I was on the high option premium. And still u guys needs bonuses for ur **** up staff. I will post each and everyday of my life a complaint. Until u will have to deal with this ****. U are day light ******s..... I hope u management had a nice enjoyment of my R6000 I had paid.....but let me tell u. U will regret the day your agent had **** with me.....
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 09:35Dear Etheresia Buys
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 09:35
Official
Dear Etheresia Buys
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 11:59Hi Etheresia,
Thank you for bringing the matter to our attention.
Reference is made to our telephonic reference , we confirm that the Price Lock account was activated on the 28th October 2016 on a R949 monthly contract, since the account was activated, we received the below payments:
R949 paid on the 7th December 2016.
R949 paid on the 15th January 2017.
R984 paid on the 3rd March 2017.
R949 paid on the 24th April 2017.
R2190 paid on the 30th April 2017.
R930 paid on the 4th May 2017.
We have reconciled the account and can confirm that it reflects an overdue balance of R7095.87. Please send us the proof of payment mentioned for R5000 to R6000 for when your services were disconnected, our email address is *** za.
We are here for you, let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 11:59
Official
Hi Etheresia,
Thank you for bringing the matter to our attention.
Reference is made to our telephonic reference , we confirm that the Price Lock account was activated on the 28th October 2016 on a R949 monthly contract, since the account was activated, we received the below payments:
R949 paid on the 7th December 2016.
R949 paid on the 15th January 2017.
R984 paid on the 3rd March 2017.
R949 paid on the 24th April 2017.
R2190 paid on the 30th April 2017.
R930 paid on the 4th May 2017.
We have reconciled the account and can confirm that it reflects an overdue balance of R7095.87. Please send us the proof of payment mentioned for R5000 to R6000 for when your services were disconnected, our email address is *** za.
We are here for you, let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,