MN
Maphum N
1 reviews | Active since Oct 2017
27 Oct 2017, 19:44
Bad services
Multichoice Dstv has been disconnecting my services after I have paid for my account. They do this every 2-3 days and each time I have to phone the call centre and email them the proof of payment and they reconnect my account only to disconnect it again after a few days saying I have not paid for my account. The call centre has told me to go the Multichoice walk-in centre offices but when I went there I was told they cannot assist me I have to call the call centre. At the moment my account is suspended and the money in have to pay keeps increasing each time they disconnect it. I don't know what else to do, I'm tired and disgusted by multi choice.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Oct 2017, 08:09Dear Maphum
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply28 Oct 2017, 08:09
Official
Dear Maphum
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Oct 2017, 09:51Dear Maphum
Thank you for taking my call today and apologies for the frustration caused in this regard.
As discussed, we confirm that the payment of R433.66 was allocated to your account and we have further reversed the reconnection fee's that were charged.
The account is currently paid until the 31st October 2017, next payment will be due on the 1st November 2017 for an amount of R310.17.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply28 Oct 2017, 09:51
Official
Dear Maphum
Thank you for taking my call today and apologies for the frustration caused in this regard.
As discussed, we confirm that the payment of R433.66 was allocated to your account and we have further reversed the reconnection fee's that were charged.
The account is currently paid until the 31st October 2017, next payment will be due on the 1st November 2017 for an amount of R310.17.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,