Bad services
<p>Good day ,</p> <p> </p> <p>Based on the information provided by the agent I visited three service center who advised me that they unable to assist me .</p> <p>On the call now with the call centre who have me holding on for that past 10min .</p> <p>Been contacted by three DSTV consultant and so far a total of 6 agent including team leaders have provided me incorrect information . shocker .</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 16 February 2017 13:03<br /> To: Reddy, Preneshan P<br /> Subject: Your Chat Transcript</p> <p> </p> <p>General Info<br />Chat Start Time:<br />16/02/2017 10:39:32<br />Chat End Time:<br />16/02/2017 11:00:21<br />Chat URL:<br />http://now.dstv.com/<br />Referer URL:<br />http://now.dstv.com/<br />Name:<br />Prenesh<br />Email:<br ********** />Phone:<br /> <br />Initial Question:<br />Dstv wifi connector stop working after i changed my router password which i am unable to connect with the wifi connector using wps and eternet cable <br /> </p> <p>Chat Transcript<br />[Prenesh] Dstv wifi connector stop working after i changed my router password which i am unable to connect with the wifi connector using wps and eternet cable <br /> [Sipho]</p> <p>Hi, my name is Sipho. Welcome to live chat.</p> <p><br /> [Prenesh] i being trying for the last 24 hours speaking to the Call centre of which they advised me that only this chat option will be able to help me ????<br /> [Sipho] Please take the wifi connector to your nearest service centre for testing Prenesh.<br /> [Prenesh] when using the ethernet cable and connecting to the http://dstvwifi/local/ , i am able to scan and locate my SSID router name , thereafter once i enter my password it takes about 1 hour before i get an message to say that unable to connect<br /> [Prenesh] where would i be able to locate my nearest service centre ?<br /> [Sipho] http://www.dstv.com/<br /> [Sipho] Where are you based Prenesh?<br /> [Sipho] Are you still there Prenesh?<br /> [Sipho] https://selfservice.dstv.com/contact-us?utm_source=meganav&utm_medium=meganav&utm_campaign=premium-find-service-centre-za&utm_term=other&utm_content=support<br /> [Prenesh] in johannesburg south<br /> [Prenesh] sorry , just disappointed in dstv that everytime there a issues i need to to find a service centre<br /> [Sipho]</p> <p>Address: 1702 John Masefield Dr, Johannesburg South, 2091</p> <p>Phone: ********** </p> <p><br /> [Sipho]</p> <p>If that’s all for today, please take a few seconds to complete the survey after closing the chat window.<br /> <br /> </p> <p> </p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
17 Feb 2017, 12:18Dear Preneshan Reddy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Feb 2017, 12:18
Official
Dear Preneshan Reddy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Feb 2017, 13:39Dear Guy Frawley
Thank you for taking the time writing to us and bringing your query to our attention.
We have referred your query to our online team to contact you for further assistance.
Should you have any queries, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply17 Feb 2017, 13:39
Official
Dear Guy Frawley
Thank you for taking the time writing to us and bringing your query to our attention.
We have referred your query to our online team to contact you for further assistance.
Should you have any queries, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
19 Feb 2017, 18:55I spoke to a consultant from online services who told me that they were not sure how to assist me after the general two options you have available on your website and on your channel did not work ,
I was than advised to purchase another Wifi connector which does not work either , I was told to speak to my internet service provider who refer me back to you , I was told by your consultants that they not sure what to do next and than they placed me on hold and never came back on the line .
Can a senior Manager or Head contact me with regards to my query because I don’t think any consultant has the s**** ?
So far 10 consultants …..
's update19 Feb 2017, 18:55
Reviewer Update
I spoke to a consultant from online services who told me that they were not sure how to assist me after the general two options you have available on your website and on your channel did not work ,
I was than advised to purchase another Wifi connector which does not work either , I was told to speak to my internet service provider who refer me back to you , I was told by your consultants that they not sure what to do next and than they placed me on hold and never came back on the line .
Can a senior Manager or Head contact me with regards to my query because I don’t think any consultant has the s**** ?
So far 10 consultants …..
DStv (MultiChoice)'s replyOfficial
20 Feb 2017, 11:28Dear Guy Frawley
We tried contacting you on *** to no avail.
Kindly provide us with an alternative number, we can try to contact you on.
Should you have any queries, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply20 Feb 2017, 11:28
Official
Dear Guy Frawley
We tried contacting you on *** to no avail.
Kindly provide us with an alternative number, we can try to contact you on.
Should you have any queries, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
20 Feb 2017, 14:19Hi Lebogang ,
First of all why do you refer to me me a "Guy Frawley" ???????
Secondly i would like proof that you even attempted to contacted me , emailed to me at ********** as i am questioning your organisations values .
Lastly do not bother assisting me with my query as its taking you five days to make contact , Abednego Zondo and thapelo from your ********** where the only two guys that went out of thier way yesterday to assist me . They done something which the past ten consultants including you failed to do and that is , just listen and take ownership in resloving and putting the customer first . These two gentlemen should receive the highest accolade from Multichoice .
I regret not speaking to them sooner because it would have save me money in purchasing a new devices , driving to three service centres and spending money on talking to your from last week tuesday .
's update20 Feb 2017, 14:19
Reviewer Update
Hi Lebogang ,
First of all why do you refer to me me a "Guy Frawley" ???????
Secondly i would like proof that you even attempted to contacted me , emailed to me at ********** as i am questioning your organisations values .
Lastly do not bother assisting me with my query as its taking you five days to make contact , Abednego Zondo and thapelo from your ********** where the only two guys that went out of thier way yesterday to assist me . They done something which the past ten consultants including you failed to do and that is , just listen and take ownership in resloving and putting the customer first . These two gentlemen should receive the highest accolade from Multichoice .
I regret not speaking to them sooner because it would have save me money in purchasing a new devices , driving to three service centres and spending money on talking to your from last week tuesday .
DStv (MultiChoice)'s replyOfficial
21 Feb 2017, 08:35
Dear preneshan-reddy
Apologies for addressing you with the wrong name.
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
We are glad that Abednego Zondo and Thapelo were able to assist and fix the problem.
Please accept our sincere apologies in this regard. Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply21 Feb 2017, 08:35
Official
Dear preneshan-reddy
Apologies for addressing you with the wrong name.
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
We are glad that Abednego Zondo and Thapelo were able to assist and fix the problem.
Please accept our sincere apologies in this regard. Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
23 Feb 2017, 11:38Strange that i have still have not been contacted by your yet , I should be compensated for the financially lost caused where I had to purchase another device because of incorrect information provided .
's update23 Feb 2017, 11:38
Reviewer Update
Strange that i have still have not been contacted by your yet , I should be compensated for the financially lost caused where I had to purchase another device because of incorrect information provided .